Essential Questions to Ask a Moving Company before Hiring

Moving can be a challenging and stressful experience, but hiring a reliable and trustworthy moving company can make the process much smoother. To ensure that you choose the right moving company for your needs, it’s crucial to ask them the right questions before making a decision. By doing so, you can gain valuable insights into their services, professionalism, and expertise. In this article, we will discuss the essential questions you should ask a moving company before hiring them, empowering you to make an informed choice.

  1. Are you licensed and insured?

Verifying the moving company’s license and insurance is vital for your protection and peace of mind. A reputable moving company should hold the necessary licenses and insurance coverage. Request their license number and verify its validity through the appropriate regulatory agency. Additionally, inquire about their insurance policies, including liability coverage for your belongings during transit.

  1. What types of services do you offer?

Different moving companies may offer varying services, ranging from full-service moves to a la carte options. Determine the specific services the company provides and whether they align with your needs. Ask about packing, loading, unloading, transportation, and any additional services such as storage facilities or specialty item handling.

  1. How do you determine the cost estimate?

Understanding the cost estimation process is crucial to avoid surprises later on. Inquire about the factors that contribute to the final cost, such as distance, weight, packing materials, and additional services. Ask for a detailed breakdown of the estimate and whether it is binding or non-binding. It’s advisable to obtain written estimates from multiple companies to compare pricing.

  1. Can you provide references or customer testimonials?

Requesting references or customer testimonials allows you to gauge the moving company’s reputation and customer satisfaction. A reliable moving company should be willing to provide references or direct you to online reviews and testimonials. Take the time to reach out to previous customers and inquire about their experiences with the company.

  1. How do you handle potential damages or claims?

Accidents can happen during a move, so it’s important to understand how the moving company handles potential damages and claims. Ask about their claims process, including the timeframe for reporting damages and how they resolve such issues. A reputable company will have transparent procedures in place to address any concerns or damages that may occur.

  1. What is the expected timeline for my move?

Knowing the estimated timeline for your move is essential for proper planning. Inquire about the company’s availability and their projected timeframe for packing, loading, transit, and unloading. This information will help you coordinate your schedule and make necessary arrangements accordingly.

  1. Do you subcontract any part of the move?

Some moving companies subcontract certain aspects of the moving process to other parties. If this is the case, ensure that the subcontractors are also reputable and properly licensed and insured. Request information about the subcontractors’ qualifications and their relationship with the moving company.

  1. How do you handle additional fees or unexpected circumstances?

It’s important to be aware of any potential additional fees or charges that may arise during the move. Inquire about the company’s policy regarding unexpected circumstances such as delays, changes to the inventory, or access difficulties at the destination. Understanding these policies upfront will help you anticipate and budget for any possible extra costs.


Asking the right questions before hiring a moving company is essential to ensure a smooth and successful move. By inquiring about their license and insurance, services offered, cost estimation process, references, claims handling, timeline, subcontracting, and policies for unexpected circumstances, you can make an informed decision that aligns with your needs and expectations. Taking the time to gather this information will help you choose a reliable moving company and alleviate much of the stress associated with the moving process.

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